Contact

Get in touch!

Have a question? Can’t find what you’re looking for? Searching for an order status? We’re here to help. Give us a shout and we’ll get back to you as soon as possible. Let’s work together to bring your brand to life.

  • Staples Promotional Products
  • 7500 W. 110th Street
  • Overland Park, KS 66212

Hello. May we help you?

+How do I place an order?

Placing an order is as easy as a quick phone call or email. If you’ve worked with us before, please contact your dedicated Staples Representative. Otherwise, just call 1.800.369.4670 or email scs@staples.com to have your logo or graphics printed on any of the products on our website. Our custom order team will take it from there, assisting you and answering any questions you may have.

+Am I limited to the products shown online or are others available?

Our online offerings represent only a fraction of the products we can source or develop for you. We have thousands of products that are available to you. If you can't find what you're searching for, please call us at 1.800.369.4670 or email us at scs@staples.com so our custom order team can help you find the perfect solution for your needs.

+Can I add my logo to any product on the website?

Yes, you can personalize products with your own logo or graphic. Several decoration locations and methods are available, our experts will work with you to fit your brand and your budget.

+What types of product customizations are available?

Customizations include:

  • Product style and color
  • Extended sizes
  • Multiple imprint locations
  • Creative printing techniques
  • Low or high price points
  • Kitting
  • Custom packaging
  • Kitting
  • Large order quantities
  • And more!

+What info should I provide when requesting a quote?

Here is the info you might need to have on hand when placing your order:

  • Product Name
  • Item #
  • Quantity (by size if applicable)
  • Color
  • Decoration Method
  • Decoration Placement
  • Staples Representative (if applicable)
  • Your company name
  • Logo or relevant artwork (Adobe Illustrator (.ai), EPS (.eps), or PDF (.pdf) format)

Don’t know how many you’ll need yet? Not sure which decoration method will catch the eye? That’s what your custom order team is for! Just give them a call or shoot them an email and they can help you with any questions you may have. Our experts can help talk you through your needs and how we can best meet them within your budget.

+What is included in my quote?

Your quote will include the following details:

  • Sizes, colors and quantities according to your needs
  • Decoration specifications and location
  • All costs that will be incurred in completing the order
  • Lead time necessary for production
  • To where and to whom the order is to be shipped
  • Delivery deadline the quote is intended to meet
  • Shipping method required to meet the deadline
  • Total projected cost of the order, not including shipping or taxes

+Can I see a proof of my product before it goes into production?

Yes, you’ll have the option to review and approve a proof of your product before it goes into production. That way we can ensure you get the perfect products every time.

+How do I check the status of my order?

After you place an order and it’s processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

+What do the terms “decoration” and “artwork” mean?

Decoration is the industry’s term for applying a logo to your product. Artwork is the logo or graphic that you want to have printed on your product.

+What type of logo file formats are best suited for decoration?

For best results, we request high-resolution logo files in Adobe Illustrator (.ai), EPS (.eps), or PDF (.pdf) format. High-resolution means they should be at least 1MB in size.

+Why is the website no longer transactional?

More isn’t always better. Better is better. While our previous site was transactional for product selection, there was still an element of working with an internal team to create and add your logo. Our new site reflects our true business philosophy: to be the promotional expert you can lean on, provide the solutions and services to enhance your marketing investment and personalized service to help you succeed. We focus on providing you the very best products, a focused product collection to improve your browsing experience, the latest product trends available and retail brand names for inspiration. The products we offer will be better suited to your needs than our competitors and the personalized experience you will receive following your quote request will display our commitment to your success.

Contact your dedicated custom order team today to place an order for any of the items you see on our website!
1.800.369.4670 | scs@staples.com

+What will the future of the site look like?

As we move forward, expect to see new and improved content including trends, products and curated blog posts all created to inspire and assist you with your next branded merchandise initiative. We believe there’s always room for improvement, so we’ll also be updating the site periodically with new functionality and tools designed to help you start making the most of your branding. Basically, the future is bright!

All prices and products are subject to change without notice.

How to Order

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Browse products and trends on our website.
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Contact your Staples Representative or email scs@staples.com to get a custom quote.
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Send us your logo and relevant artwork, then we’ll send you a proof.
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Review and approve your proof.
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Place your order.
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That’s it! Your custom products are designed and delivered right to your doorstep.